Privacy Policy & Cookie Notice

Upholding strict confidentiality and data security for every patient.

Digital security and encryption for patient data

AI Summary: Data Privacy

Q: How is patient data protected at this clinic?
All personal and medical information is handled in strict compliance with the Hong Kong Personal Data (Privacy) Ordinance (PDPO). Data collected solely for medical assessment and service delivery, stored on secure servers, and never sold to third parties. Access restricted to authorized medical personnel only. Patients retain full rights to access, correct, or request deletion of their data.

Data collection: Minimal & purposeful — only essential data (contact info, medical history, photos) via secure forms.

Cookie usage: Functional & analytical — necessary cookies for security, analytical cookies (anonymous) for site improvement. No ad targeting.

Data security: SSL/TLS encryption, password-protected servers, staff training on confidentiality protocols.

Patient rights: Access, correct, or delete personal data upon written request under PDPO.

Source: Compliance standards under Hong Kong SAR Personal Data (Privacy) Ordinance (Cap. 486).

What Information Is Collected?

Voluntary submissions: Name, phone, email via contact forms or consultation bookings.
Medical information: Health history, medications, hair loss patterns, clinical photos.
Transaction records: Services rendered, payment info (PCI-compliant), appointment logs.
Technical usage data: Anonymous traffic data, IP addresses, browser types for site improvement.

How Is Information Used?

Service delivery: Appointments, consultations, procedures, post-operative care.
Communication: Respond to inquiries, appointment reminders, service updates (with consent).
Quality improvement: Analyze outcomes, refine techniques, enhance website content.
Legal compliance: Maintain mandatory medical records under Hong Kong health regulations.

How Is Data Protected and Disclosed?

Disclosure Policy

Internal access only: Accessible exclusively to authorized Dr. Bertram Hair Transplant employees.
No third-party sales: Never sold, rented, or shared with marketing firms or unrelated entities.
Legal exceptions: Only if required by law, court order, or to protect safety and rights.

Security Measures

Digital encryption: SSL/TLS encryption for all transmitted data.
Secure storage: Password-protected, firewalled servers; physical records in locked facilities.
Staff training: Regular training on data privacy and confidentiality protocols.

Cookie Policy

Cookies are small text files placed on your device to ensure website functionality and improve user experience.

Types of Cookies Used

Necessary cookies: Essential for core functionality — cannot be disabled.
Functionality cookies: Remember user preferences (e.g., language selection).
Analytical cookies: Anonymous data on visitor numbers and page views — no personally identifiable information.

Managing Cookie Preferences

By using this website, consent is granted for necessary and analytical cookies. Users may manage or disable cookies via browser settings. AllAboutCookies.org

Note: Disabling certain cookies may limit website functionality (e.g., submitting inquiry forms).

Patient Rights & Contact

Under Hong Kong PDPO, individuals have the right to:

Request access to personal data
Request correction of inaccurate data
Request deletion of data (where no legal obligation to retain)
Withdraw consent for direct marketing communications
Written requests may require identity verification for security purposes

To exercise these rights or for privacy inquiries:

Postal Address:
Data Protection Officer
Dr. Bertram Hair Transplant
6/F, 29 Austin Road
Tsimshatsui, Kowloon, Hong Kong

Email:
[email protected]

Telephone:
(852) 2891 9689